FAQ

① Choose from Classic Tent: 5x5, 10x10, 10x15, 10x20 (ft)
② Choose from Commercial Tent with sidewalls: 10x10

① 10 colors for Canopy Tops: White, Black, Blue, Red, Yellow, Green, Purple, Teal, Brown and Pink
② 6 colors for Sidewalls: White, Black, Blue, Red, Yellow, Green

5x5 Maximum peak height is 105 inch
10x10, 10x15, 10x20 Maximum peak height is 124 inch

Steel frame. Powerful square tube bracket, sturdy and durable, anti-rust coating, not easy to deform

High-density fabric, water resistant, not easy to tear. PVC coating, UV protection

Replacement parts for the tent frame and canopy can be sold separately.

No. Only AMERICAN PHOENIX tent frames are available, other brands are not guaranteed to fit.

Our products are designed for Garden and Leisure activities. We have no control over the weather or ground conditions when this item is set-up. As with all other products of this nature this item is designed as a temporary structure and should not be left up overnight when heavy rain or winds could cause significant damage. If the product is not damaged, it can be reused many times.

Generally the trunk of a car can not fit, if it is a pickup truck maybe. The frame folding length is 58 inches, please check if this length can fit.A

Choose from Party Tent: 20x20, 40x20, 16x26, 16x32 (ft)

Party Tent height is 10ft (3.05m)

Galvanized Steel tubes. Tube:38x1.0mm, connector dia 42x1.2mm.

The cloth material is Poly Ethylene (PE)

Assembly is required. It is best to assemble for more than one person, due to this product is large and contains many parts.

① For 20x20 and 16x26: 3 packages
② For 40x20: 6 packages
③ For 16x32: 4 packages
④ For 20x20 PVC: 4 packages

AMERICAN PHOENIX Tents can provide personalized customization services.

Customization services are available for four tent sizes: 5x5, 10x10, 10x15, and 10x20. For other related custom products, please consult customer service for assistance.

There is a plugin for custom service on our webpage, you can use the plugin to try to design custom fabric tents. If you don't know how to use it, you can also send us your logo file by email.

Editable logo files in the form of source files such as AI, psd, etc. are required. If customization is confirmed, please make sure the email is open and we will always communicate with you about your customization project.

After we receive the order, we will arrange a design sketch to you. Please confirm the reply to our design sketch email as soon as possible, if no reply is received after 7 days, we will arrange printing according to the design sketch. It is not possible to cancel after arranging printing.

After confirming printing, it will be delivered within 15 days.

Bulk order discount is available, please consult customer service for assistance.

Digital printing.

You can try to cancel the order by contacting customer service within 8 hours after placing the order. If the package has been shipped or a tracking number has been provided, it cannot be cancelled. If you request to cancel an order when the package has been shipped and not delivered, you will be charged a recall fee for the package. Consult customer service for specific assistance.

We can offer discounts for bulk purchases. If you order 20 or more tents of the same model, you can contact our customer service team for a discount quote.

We ship by expresses. The carrier is usually FedEx.

When we receive an order, we will ship it the next day, no more than 2 business days.

Usually shipped from California, delivery time varies from 3-7 business days.

Expedited shipping is not available. If needed, please contact customer service for the cost of expedited shipping.

Shipping is only supported to the continental United States.

Some products may be shipped in multiple packages. If you receive a package and find that the product is incomplete, please contact customer service in the first instance.

It may be that the carrier missed the scan, you can wait a few more days whether you received the package or contact customer service for help.

If a package is lost, please contact Customer Service for assistance.

If an order is delivered outside of the scheduled delivery time, a refund can be provided to compensate. Please contact Customer Service for assistance with this.

①If it is returned to the sender due to shipping damage, you can contact customer service to resend it once for free.
②If the package is rejected by the recipient, a 20% restocking fee will be charged for the refund. If you request to arrange a resend you will be charged for the resend shipping fee.

Please contact customer service for specific assistance.

American Phoenix guarantees that all returned products will be accepted within 90 days of receipt, 90 Days Money-back Guaranteed. Please see our Return Policy for details.

Refunds will be arranged at the same time after the order is agreed to be cancelled.

The warranty period is 90 days.

When your product has problems or missing parts, please contact our customer service staff for help in time. Email: support@apcanopy.com